How Marketers can use Periscope & Meerkat to improve Customer Relationship Management?

With Videos taking a center stage in the digital marketing activities & engaging with the customers, Periscope & Meerkat provide a great opportunity for marketers to engage with the customers. Some of the ways in which these can be used to connect with the customers include

1) Provide product/service demos. This would help customers understand & learn more about your product/service

2) Use these services to broadcase Industry trends, market inforrmation & other related news

3) Connect with a customer & broadcast it to your audience

4) Participate with other industry leading experts on your area & share comments

5) Provide info about your periscope/meerkat videos on other social media channels with hashtags & links
6) Grow your audience base by collecting the email ID’s of the viewers & sharing the info about your future live acts.

7) Live streams are also available on the web now & can be braodcast to a larger audience

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Turkish Airlines: World’s First Periscope Flight

Turkish Airlines created the world’s first live-streamed “Periscope” flight around the world, as they took viewers on a behind the scenes journey powered by Periscope to their social audience.

The Turkish Airlines Periscope flight started from a live streaming at the Crew Garden in Istanbul Ataturk Airport, where pilots and flight attendants relaxed before boarding the plane.

The broadcasting then moved to the aircraft itself and followed the crew’s preparation, including exterior checks. After that, the real journey began: thanks to Turkish Airlines’ onboard Wi-Fi system, live images of the crew at work while flying over the North Atlantic Airspace were broadcasted live, allowing people to take a sneak peak also in the Crew Rest Departments, an area which is usually out of bounds for normal travelers.

Viewers rose to the peak when the flight went live from the US airspace and Turkish Airlines started asking viewers to guess where they were about to land. At last, this exceptional journey ended with the farewell of the crew from Times Square, in New York City.

Maggi crisis on social media – How the Social Media Reacted?

Maggi fans took to social media to express their opinion about the brand. Most of the mentions were negative in nature. Among the platforms, Twitter was leading with maximum conversations around the brand. An overview of the kind of conversations that took place around Maggi in the social media sphere.

Why do people use social media?

The vast majority of people in the UK still use their social media accounts to stay in touch with friends, according to research conducted by Deloitte. 65 percent of people aged 16 to 24 use social media to find out what their friends are doing while 53 percent send messages directly to their friends

Infographic: Why do people use social media?  | Statista
You will find more statistics at Statista

Facebook launches Instant Articles & how it will help users, marketers & publishers?

With the increase in mobile browsing & consumption of news articles/content increasing, Facebook’s Instant articles will play an important role in which we read news on the mobile. Facebook has announced a partnership with top publications like NYT, national geographic & others where Facebook will actively host entire articles on behalf of news organizations. Some of the top benefits of the instant articles include

1) Fast and Responsive

Leveraging the same technology used to display photos and videos quickly in the Facebook app, articles load instantly, as much as 10 times faster than the standard mobile web.

2) Interactive and Immersive

Powerful new creative tools bring your stories to life. Instantly zoom into high-resolution photos and tilt to explore in detail. Watch autoplay video come alive as you scroll through the article. See where it all happened with interactive maps. Hear the author’s voice with embedded audio captions
3) Simple and Scalable

Using existing production tools and standard markup language, you can publish any type of article, from daily news coverage to longform features. Harness standard HTML and RSS feeds to scale entire content libraries in the Instant Articles format and provide a fast, interactive experience for all of your readers on Facebook.

4) Control and Customization

You maintain control over your content and your business model. Sell ads in your articles and keep the revenue. Earn comScore traffic credit and bring your own analytics tools. Customize how your brand identity is represented from News Feed into the article.

Nepal Earthquake – Role of Social Media in the Disaster Management

An earthquake measuring 7.9 has hit Kathmandu & other regions in Nepal & neighboring India. Thousands have been killed in Nepal & people have taken to social media for prayers & messages. Google has setup a 2015 Nepal Earthquake Person finder & Facebook has set up a safety check feature that allows people in Nepal to inform their friends if they are safe. Ministers & officials involved in the disaster team have also been sending messages on twitter, facebook & responding to people’s messages. However, some of the brands also utilized the earthquake to shamelessly promote their brands with messages. This has been criticized by social media & brands later on apologized for the goof up.

https://www.facebook.com/safetycheck/nepalearthquake/

https://google.org/personfinder/2015-nepal-earthquake/

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Salvation Army Uses #theDress to Raise Awareness on Domestic Violence

The Salvation Army in South Africa is using #thedress to spread message about domestic violence. The model sports bruises on her face & body. The caption reads “Is it so hard 2 see black & blue? 1 in 6 women are victims. Some of the tags used are